Thank you for choosing Surf Coast Container Solutions for your shipping container and storage solution needs. We are committed to providing reliable delivery services, transparent shipping procedures, and professional customer support to ensure your order arrives safely and efficiently.

Please review the following Shipping Policy carefully before placing an order.

1. Shipping Coverage

We proudly provide shipping and delivery services across Australia, including residential, commercial, industrial, and regional locations.

Delivery availability may vary depending on:

  • Customer location

  • Site accessibility

  • Container size

  • Transport requirements

  • Local regulations or restrictions

For remote or hard-to-access locations, additional transport arrangements or fees may apply.

2. Shipping Options & Estimated Delivery Times

Local & Australia-Wide Delivery

We offer standard delivery services for containers, accessories, and related products throughout Australia.

Estimated Delivery Timeframes:

  • Standard deliveries: Approximately 7–10 business days after dispatch

  • Regional or remote areas: Delivery times may vary depending on transport accessibility

  • Custom-modified containers: Additional production and preparation time may apply

Business days exclude weekends and public holidays.

International Shipping

International shipping may be available for selected orders upon request.

Estimated international delivery timeframes are typically:

  • 7–14 business days after shipment

Please note:

  • International deliveries may experience customs-related delays

  • Delivery timelines may vary depending on destination country regulations and shipping carriers

3. Order Processing & Dispatch

Orders are processed during standard business hours:

🕒 Monday – Saturday: 9:00 AM – 6:00 PM
📍 9 Stonny Batter Road, Minto NSW 2566, Australia

Orders placed outside business hours, on Sundays, or public holidays will be processed on the next business day.

We aim to:

  • Process orders within 1–2 business days

  • Coordinate transport promptly

  • Provide shipment confirmation and delivery updates

Once your order has been dispatched, you may receive tracking information where applicable.

4. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Container size and weight

  • Delivery distance

  • Site accessibility

  • Transport requirements

  • Regional or remote delivery locations

Shipping fees will be clearly displayed or quoted prior to order confirmation.

For large commercial or customized orders, a tailored shipping quotation may be provided separately.

5. Delivery Requirements

Customers are responsible for ensuring that:

  • The delivery site is accessible for transport vehicles

  • Adequate unloading space is available

  • Ground conditions are suitable for placement

  • Any required permits or approvals are obtained prior to delivery

Failure to provide safe and accessible delivery conditions may result in additional charges or delayed delivery.

6. Customs, Duties & Taxes

For international orders, shipments may be sent on a DDU (Delivery Duty Unpaid) basis unless otherwise agreed.

This means:

  • Product pricing may exclude import duties, customs fees, GST, VAT, or local taxes

  • Customers are responsible for any customs-related charges imposed by their country

We recommend contacting your local customs authority for additional information regarding import requirements and fees.

7. Tracking Your Order

Where tracking services are available, customers will receive shipment tracking information after dispatch confirmation.

Please note:

  • Tracking updates may take up to 24 hours to become active

  • Some freight deliveries may require manual delivery scheduling or coordination

For delivery assistance, customers may contact our support team directly.

8. Lost, Delayed, or Damaged Shipments

While we work with trusted transport providers, unforeseen delivery issues may occasionally occur.

If your order is:

  • Lost

  • Damaged during transport

  • Significantly delayed

  • Delivered incorrectly

please contact our team immediately with:

  • Your order number

  • Delivery details

  • Photos of any damage (if applicable)

Our team will investigate the issue promptly and work toward an appropriate resolution.

9. Delivery Delays

Delivery timelines provided are estimates only and may be affected by:

  • Weather conditions

  • Traffic disruptions

  • Port congestion

  • Transport provider delays

  • Customs processing

  • Events beyond our reasonable control

Surf Coast Container Solutions is not liable for delays caused by third-party logistics providers or circumstances outside our control.

10. ABN Verification & Business Transparency

We encourage customers to verify supplier legitimacy before making online purchases.

Official Australian business registration details can be verified through:

Australian Business Register (ABR) Lookup

Verifying a business helps confirm:

  • Active ABN registration

  • GST registration status

  • Official business information

  • Business legitimacy

11. Changes to Shipping Policy

Surf Coast Container Solutions reserves the right to update or modify this Shipping Policy at any time without prior notice.

Updated policies become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically for updates.