At Surf Coast Container Solutions, we are committed to providing secure, transparent, and convenient payment options for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and our policies regarding invoices, cancellations, refunds, and transaction security.

By placing an order through our website, you acknowledge and agree to the terms outlined in this policy.

1. Accepted Payment Methods

We currently accept the following payment methods for purchases made through our website:

Accepted Forms of Payment

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Debit Cards

  • PayPal

  • Bank Transfers (for approved or selected orders)

  • Zelle (where applicable for approved transactions)

Please note:

  • We do not accept cash payments for online orders

  • Personal checks and money orders are not accepted

  • Cash on delivery (COD) is unavailable

Payment availability may vary depending on your order type, location, or transaction value.

2. Secure Payment Processing

All payments are processed securely through trusted third-party payment providers using encrypted payment technology designed to protect customer information.

Payment Security

We implement industry-standard security measures to safeguard payment transactions, including:

  • SSL-encrypted checkout systems

  • Secure payment gateways

  • Fraud monitoring systems

  • Encrypted transmission of payment data

For customer protection:

  • We do not store full credit card information on our servers

  • Sensitive payment details are processed securely by certified payment providers

3. Payment Authorization & Charges

When an order is placed, your bank or card provider may place a temporary authorization hold on your account to verify available funds.

Important Information:

  • Authorization holds are controlled by your financial institution

  • Holds are generally released within several business days

  • Processing times may vary depending on your bank or card provider

For certain orders:

  • Charges may be processed at the time of purchase or prior to shipment

  • Multi-item orders may result in separate charges if products are shipped individually

4. Invoices & Order Confirmations

Once your order has been successfully placed, you will receive:

  • An order confirmation email

  • A detailed invoice or receipt

  • Payment confirmation information

Customers may also access order details through their account dashboard on our website, where available.

All invoices will include:

  • Business details

  • Applicable taxes or GST

  • Product descriptions

  • Shipping fees

  • Payment summaries

5. Refunds, Returns & Cancellations

Order Cancellations

If you need to cancel an order, please contact our support team as soon as possible.

Orders that have not yet been processed or dispatched may be canceled without additional fees.

Once an order has been shipped or scheduled for transport:

  • Cancellation requests may incur transport or restocking fees

  • Delivery-related charges may become non-refundable

Refund Processing

Approved refunds will be issued back to the original payment method whenever possible.

Please allow:

  • Up to 10 business days for refund processing

  • Additional time depending on your financial institution

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team promptly with:

  • Your order number

  • Photos of the issue

  • A description of the problem

Our team will work quickly to arrange:

  • A replacement

  • Repair assistance

  • Refund eligibility where applicable

6. Fraud Prevention & Transaction Verification

To protect both customers and our business, we reserve the right to:

  • Review transactions for suspicious activity

  • Request identity or payment verification

  • Temporarily delay or suspend orders flagged for security review

These measures help reduce fraudulent transactions and maintain a secure purchasing environment.

7. Business Verification & Transparency

We encourage customers to verify supplier legitimacy before making online payments.

You can verify Australian business registration details through the official Australian Business Register:

Australian Business Register (ABR) Lookup

Verifying a business helps confirm:

  • Active ABN registration

  • Official business details

  • Business legitimacy

8. Policy Updates

Surf Coast Container Solutions reserves the right to update or modify this Payment Policy at any time without prior notice.

Any updates will be published on our website with the revised effective date.

We encourage customers to review this policy periodically for any changes.

We are committed to providing a secure, professional, and transparent purchasing experience for every customer.