Payment Policy

This Payment Policy outlines the payment methods accepted by Surf Coast Container Solutions, as well as our policies regarding payment processing, refunds, and cancellations. Please read this policy carefully to understand our payment practices.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard)

  • Debit Cards

  • PayPal

  • Bank Transfers (for selected orders)

Please note that we do not accept cash on delivery, personal cheques, or money orders for orders placed through our website.

2. Payment Processing

All payments are processed securely through our trusted payment gateway providers. Your payment information is encrypted during transmission, and we do not store credit card details on our servers.

  • Upon placing an order, a temporary authorisation hold may be placed on your card to verify available funds. This hold is typically released within a few days, depending on your financial institution's policies.

  • Your credit or debit card may be charged once your order is confirmed and processed.

  • For orders containing multiple products or services, separate charges may appear depending on fulfilment arrangements.

3. Invoices and Receipts

  • You will receive an email confirmation containing your invoice and payment details once your order has been placed.

  • Customers may also access their order details through their account on our website, where applicable.

4. Refunds and Cancellations

  • If you need to cancel an order, please contact our customer service team as soon as possible.

  • Orders that have not yet been processed or dispatched may be cancelled without penalty.

  • If an order is cancelled after dispatch, return freight charges and other applicable fees may apply.

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow up to 10 business days for refunded funds to appear in your account.

  • If you receive a damaged, defective, or incorrect item, please contact us promptly so we can arrange a replacement, repair, or refund where appropriate.

5. Security

We take the security of your personal and payment information seriously and employ industry-standard security measures to protect your data.

If suspicious activity or potential fraud is detected, we reserve the right to temporarily suspend a transaction and contact you to verify its legitimacy before processing.

6. Changes to This Payment Policy

Surf Coast Container Solutions reserves the right to amend or update this Payment Policy at any time. Any changes will be published on our website and will take effect immediately upon posting.

7. Contact Us

If you have any questions regarding this Payment Policy, please contact us:

Surf Coast Container Solutions
Email: support@surfcoastcontainersolutions.au
Phone: +61 242 080 346
Website: Surf Coast Container Solutions (https://surfcoastcontainersolutions.au)

We are committed to providing a secure and transparent purchasing experience for all our customers.