Return & Refund Policy

At Surf Coast Container Solutions, we are committed to providing our customers with quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

Product Condition

To be eligible for a return:

  • The product must be new and unused.

  • The product must be returned in its original condition.

  • The product must not have been modified, damaged, or altered after delivery.

Return Window

You must initiate the return process within 7 days of the delivery date.

Exchanges

We accept exchanges for eligible products within the applicable return period, subject to stock availability and approval.

Return Process

Contact Us

To request a return or exchange, please email support@surfcoastcontainersolutions.au with the subject line “Return Request”.

Please include:

  • Your order number

  • Product details

  • Reason for the return or exchange

  • Any supporting photographs (if applicable)

Approval

Our customer support team will review your request and respond with instructions regarding the return process.

Return Method

Returns must be sent by mail to the address provided by our customer support team.

Return Shipping

Customers are responsible for arranging and paying for return shipping costs, including any return labels required.

We strongly recommend using a trackable shipping service and obtaining proof of postage.

Refunds

Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome of your refund request.

Approved refunds will be processed within 14 days of receiving and approving the returned item.

Refund Amount

Refunds will be issued to the original payment method and may be subject to:

  • Original delivery charges (non-refundable)

  • A restocking fee equal to 50% of the product purchase price

Any applicable deductions will be communicated during the return process.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customised or modified containers

  • Special-order products

  • Products that have been used after delivery

  • Products returned outside the 7-day return period

  • Products damaged by misuse, neglect, or improper handling

Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 7 days of delivery by contacting support@surfcoastcontainersolutions.au.

Where appropriate, Surf Coast Container Solutions may offer:

  • A replacement product

  • A repair

  • An exchange

  • A refund

Contact Us

If you have any questions regarding this policy, please contact us:

Surf Coast Container Solutions
Email: support@surfcoastcontainersolutions.au
Phone: +61 242 080 346
Website: Surf Coast Container Solutions

Policy Updates

This Return & Refund Policy is effective from the date of publication. Surf Coast Container Solutions reserves the right to amend, modify, or update this policy at any time without prior notice. The most current version will always be available on our website.