Privacy Policy

Last Updated: June 2026

At Surf Coast Container Solutions, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Surf Coast Container Solutions, and use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

Personally identifiable information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Phone number

  • Delivery and billing address

  • Company or business name (if applicable)

  • Information submitted through contact forms, quote requests, or customer enquiries

You are under no obligation to provide personal information; however, doing so may be necessary to access certain features or services.

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Access times

  • Pages viewed before and after visiting our website

  • Website usage and analytics data

Payment Information

When making a purchase, payment information may be collected and processed securely through trusted third-party payment providers. Surf Coast Container Solutions does not store full credit card details on its servers.

We encourage customers to review the privacy policies of any payment providers used during transactions.

2. How We Use Your Information

We may use the information collected to:

  • Process orders and payments

  • Provide quotations and customer support

  • Communicate regarding orders, deliveries, and enquiries

  • Send invoices and order confirmations

  • Improve our website, products, and services

  • Respond to customer feedback and requests

  • Send marketing communications where consent has been provided

  • Detect and prevent fraud or unauthorised activity

  • Comply with legal and regulatory obligations

3. Disclosure of Your Information

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers that assist with:

  • Payment processing

  • Website hosting

  • Email communications

  • Marketing services

  • Delivery and logistics

  • Customer support

Legal Requirements

We may disclose information where required by law or where necessary to:

  • Comply with legal obligations

  • Protect our rights and property

  • Prevent fraud or security threats

  • Protect the safety of customers and third parties

Business Transfers

In the event of a business sale, merger, restructuring, or acquisition, customer information may be transferred as part of the transaction.

4. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

5. Children's Privacy

Our website and services are not directed toward children under the age of 13 years. We do not knowingly collect personal information from children.

If you believe we have collected information from a child under 13, please contact us immediately so that we can remove the information.

6. Your Rights and Choices

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

Marketing Communications

You may opt out of receiving marketing emails at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

Please note that transactional communications relating to purchases, invoices, or service requests may still be sent where necessary.

Data Deletion

You may request the deletion of your personal information, subject to any legal or regulatory requirements requiring us to retain certain records.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Analyse website traffic

  • Enhance user experience

  • Support marketing and advertising activities

You can modify your browser settings to decline cookies if you prefer.

8. Changes to This Privacy Policy

Surf Coast Container Solutions reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically.

9. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Surf Coast Container Solutions
Email: support@surfcoastcontainersolutions.au
Phone: +61 242 080 346
Website: Surf Coast Container Solutions

We are committed to protecting your privacy and maintaining the security of your personal information.